- USF IT Remote Support is available from 7AM to Noon and from 1 PM to 5PM, Monday through Friday.
If you require assistance between noon and 1pm, our phone lines are open. Please call 813-974-4357 for assistance, or use the blue Chat button at the bottom of this page.
Remote Support will resume Monday at 7:00am EDT.
For additional support options and hours, please visit https://www.usf.edu/it/about-us/helpdesk.aspx
Important Messages
- Remote Support technicians are available to assist with computer issues Monday-Friday, 7am-Noon and 1pm-5pm. Outside of those hours please call (813) 974-4357, or use the Chat button at the bottom of this page for assistance.
- PASSWORD, NETID ACTIVATION, & LOGIN ISSUES --- For faster assistance with password and account related issues, including the activation of your USF NetID, please call 813-974-HELP (4357) or click on the Chat button on the bottom right of this page to connect with a chat agent. Please visit USF IT Service Desk for more information.
- Session Key is not required. If you were given a session key, enter it in the box below and click the submit button next to that box. If you don't have a session key, please fill out the Issue Submission form, and click Submit to start a session with a remote support technician.